New orders are shipping in 4 - 6 weeks.

Return/Cancellation Policy

Last updated October 18, 2023
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
Customers are responsible for return shipping cost and a 15% restocking fee. 
 
CANCELED ORDERS
Unshipped orders canceled 5 days or later from date of purchase are subject to a 15% restocking fee.  Orders canceled during shipment are subject to return shipping and a 15% restocking fee.  
 
 
RETURN PROCESS
 
To return an item, please email customer service at contactus@midwestfarmhouse.com to obtain authorization. After receiving authorization, place the item securely in its original packaging, and mail your return to the address provided with the authorization.
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
The following items cannot be returned:
     ●     Customized items
 
Damaged/Defective Products
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. We must receive notice of any issue such as damage, missing parts etc., regarding our products, within 7 days of delivery.  
 
Please Note
     ●     Unshipped orders canceled 5 days or later from date of purchase, are subject to 15% restocking fee.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
(765) 421-6318