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Frequently Asked Questions (FAQ)
- How do I place an order?
- To place an order, simply add the items you want to your cart and proceed to checkout.
- Can I change or cancel my order?
- Yes, you can change or cancel your order as long as it has not been shipped yet. Orders cancelled 5 days or later from date of purchase are subject to a 15% restocking fee. Please contact us immediately to make any changes.
- How long until I receive my order?
- It typically takes 7-14 business days for your order to arrive.
- What if the item I received is damaged?
- Please contact us immediately and we will work with you to resolve the issue.
- How much does shipping cost?
- We provide free shipping on all furniture shipped to the USA (excluding Alaska and Hawaii).
- Do you ship internationally?
- We currently only ship within the United States and Canada.
- How long does shipping take?
- It typically takes 2-4 weeks for your order to arrive. We build your furniture when it is ordered and will ship it out as soon as possible!
- Can I track my shipment?
- Yes, you will receive an email with a tracking number when your order is shipped.
- What is your return policy?
- We offer a 14-day return policy. Items must be in new and unused condition, and in their original packaging. Unshipped orders canceled 5 days or later from date of purchase, are subject to 15% restocking fee. You can find our detailed return policy here. Customized products cannot be returned.
- How do I initiate a return?
- Please contact us to initiate a return. We will provide you with a instructions.
- Do I have to pay for return shipping?
- If you are returning an item due to our error or a defective product, we will cover the return shipping cost. Otherwise, you will be responsible for the return shipping.
- When will I receive my refund?
- We will process your refund within 3 business days of receiving the returned item.
- What payment methods do you accept?
- We accept all major credit cards.
- Is my payment information secure?
- Yes, all of our payment processing is handled through PayJunction, which uses the latest encryption technology to ensure your payment information is secure. We do not save any of your payment information on our website.
- Do you offer custom orders?
- We do not design custom furniture. However, we can make modifications to our current products. Please contact us with your specific requirements and we will work with you to deliver your ideal farmhouse furniture piece.
- Do you have a physical storefront where I can view your products?
- No, we are an online store only. However, we provide high quality images and detailed descriptions of our products to help you make an informed decision before purchasing.
- Are your products made in the USA?
- Yes, all of our farmhouse furniture is proudly designed and crafted in the USA by Amish families.
- Do you offer bulk discounts?
- Yes, we do offer bulk discounts for large orders. If you're interested in placing a bulk order, please contact us to discuss your specific needs. We would love to work out a custom quote for you based on the products and quantities you require. Please note that discounts are only available for orders exceeding a certain quantity, and eligibility criteria may vary depending on the products and services being ordered. So, if you're looking to furnish a resort, furnish a retreat center, or furnish any other venue, please reach out to us and we will be happy to discuss how we can help you in the best possible way.